MinistryTech Session 8

 Clif Guy
Information Technology Director
Methodist Church of the Resurrection

Overcoming the “Nick Burns” Mindset for IT Staff and Users

What do you do if…
- A lower priority request jeopardizes higher-priority project timeline

- Request is way beyond reason or capacity

-Request would compromise security

-Request would violate policy

-Request Falls outside your area of responsibility

What are we afraid of?

-Unmanaged workload

-Unmanageable expectations

-Compromised security

-Service Outages

-Poor Stewardship

-Resources falling short of demand

“Yes” is hard

-Are we unwilling or unable?

Is it impossible or undesirable?

-Can we meet the need another way?

How can we say yes to the request.  What can we offer and say yes?

Users usually bring a solution to IT… to we accept that solution or work for the best solution.

-What can we say ‘yes’ to?

User or Customer?

-How do you say it matters a lot?

Propose a solution you can say “yes” to

Two kinds of People: (TWO KINDS OF IT PEOPLE)

Pie Slicers or Pie Bakers or  Bandwidth Slicers or Bandwidth Bakers

We often focus on the problem not the solution.

Take away: how you ’say’ it matters