Comments on: Apples just work?

By: Glenn Kelley

Glenn Kelley — Tue, 09 Dec 2008 00:45:19 +0000

sometimes there are just bad apples in the bunch.
Have you ever called Dell and got a Dud?
what about Toshiba

Recently I called Sun about a Solaris issue and was told – I am sorry but we will only support this on Sun Hardware.

I proceeded to tell them the server was an X2100 M2

I was then told again – I am sorry sir – but we cannot support 3rd party hardware.

I then asked what part of 3rd party is the Sun X2100M2 system? perhaps its the power button? perhaps it is the ps2 or usb ports?

Which part should we not discuss since they were all shipped with the system direct from SUN.

It ended up being easier to hang up and try again.

Welcome to the World of IT Tech Support.
Even the best have their duds – aka bad apples.

shame

I often wonder if its easier to google the issue first – go to user forums.

Funny – I just had that same issue with Sprint.

8 techs told me phone as modem is impossible – 9th told me – Sir here is how to do it.

Funny – i am paying for the option after all.

By: Jason Lee » Tanner and Chuck two thumbs up!

Jason Lee » Tanner and Chuck two thumbs up! — Thu, 16 Oct 2008 13:01:33 +0000

[...] have noted when tech support has performed below our expectations in the past so that means I should also note when we receive excellent support too, [...]

By: Chris Green

Chris Green — Wed, 13 Aug 2008 23:26:56 +0000

I wish I could say this experience was unique! I can’t even get the new Church-Enterprise sales droids to call me back anymore. Apple Marketing, A+++++++++++…. Apple Support, F—————

By: Mark Burleson

Mark Burleson — Wed, 13 Aug 2008 14:52:19 +0000

yeah.. i’ve dealt with that before. I hung up on one support tech, called back and got a great one.

its stupid

By: Jeremy Good

Jeremy Good — Tue, 12 Aug 2008 15:13:24 +0000

I’m not impressed with apple support (if you can call it that) either! Their solution when we couldn’t get computers to join to OD was to reinstall the Mac Server. We asked to trouble shoot as well and they tried but we ended up reinstalling. I guess this shows that Mac isn’t ready for the work place if your trouble shooting response is “Reinstall”.