Outages are Annoying

So today I was quickly reminded why we schedule planned outages for maintenance and how annoying unplanned outages are for end users.  Typically we are so busy scrambling to fix the problem we don’t think about how it feels to the end users when systems are down.

This year I am trying TurboTax.com to help navigate our Tax filings… I started using the tool online on Saturday morning and have gotten thru most of our filing… The “wizard” like tool even navigates charitable giving and a housing allowance…

The price for the Online tool is cheaper than downloading the software and since I don’t need to e-file more than once the online version worked.   Until today.  I had the  morning off and thought I would finish up our taxes until I was presented with this lovely little greeting….

At least they have a nice pretty graphic to put up when things go down… Hopefully it won’t die too many more times before April 15.