How bad is it? SAN issues updated.
Well, after 15 minutes of explaining to nice lady at first level support that I was calling about an Intel SAN and not an Intel FAN and about the 10th time of saying it’s a SAN model number SSR212MA things have started to look up. Or Intel Channel partner told us afterwards there is a better support number to call in the future.. well, we will note that for the future.
The technician has identified our problem as the DOM (Disk on Module). Its a little module that plugs into the IDE port on the motherboard.
Funny thing about the DOM we noticed after we unplugged it as instructed by the tech… a little notice that reads: “Warranty Void if Removed”.
So now we wait, unfortunately with 16 of 18 servers offline. The SAN is wonderful, except when its down we don’t have anywhere near enough hard drive space to run all the virtual servers we have…
Maybe we’ll throw a little celebration for the UPS man when he arrives before 10am tomorrow morning.
Jason Lee » How Bad is it? Saga Continues
11.17.2007 2:55 pm
[...] their homework and tells you incorrect information. When we talked with tech support on Thursday, when ordering the DOM, we were clearly told that the configuration of our array in our SAN would not be affected when the [...]