Free from Dell!

Recently we have had some issues with our orders from Dell.  We placed an order for several monitor mounts for our new DataCenter along with KVM extension cables for the monitors.  I gave very specific instructions as to what cables and mounts we wanted.  When the cables arrived they were Belkin KVM cables to connect the KVM to the servers… not what we wanted. So contacted Larry, our Dell Parts Specialist, to set up the cable RMA. 

One funny note, after we setup the RMA someone else called from Dell offering me 20% off the price of the cables we were RMAing if we would just want to keep them for another use… i declined that ‘generous offer’.

Then Larry did something really cool, he emailed me and told me because there was so much trouble getting the monitor mounts SKUed up and the cables were wrong he would try to ship us the cables we wanted for free to say ’sorry’… well Dell didn’t carry the cable we needed. So Larry writes back and says just pick something off the Dell website that is less than $99 and he would give it to us since they value our business… and even send it next day.

Well there isn’t too much on the Dell website that is less than $99… But Jeremie found a Bluetooth™ iGPS-500 Receiver from Pharos that works with GPS software on a PDA or laptop.  So I asked Larry and he overnighted the GPS receiver…

It arrived today, and here I am being a hand model…Really Awesome Customer Service!!! And Merry Christmas to the Northwoods’ IT Dept…. Maybe it will prevent Jeremie from doing 360’s on the interstate when we go to the next CITRT.