HTC Touch Review part 2
Its been about 3 weeks that I have been using the HTC touch. And believe it or not, and for those who know me well, I have only gone thru 3 handsets in that period.
Historically I have gotten my money’s worth out of my handset purchases and the HTC Touch is really no different.
This post is more about the support provided by Sprint to resolve the issues with the HTC touch. I have spent about 3.75 hours on the phone with different Sprint representatives in the past week.
I first had issues with the handset always roaming rather than using normal service. While traveling to Ohio to got to the Sonicwall RoadShow I was sitting in the car with Jeremie. JK’s phone (a HTC Mogul) would have EVDO data service and full signal… mine roaming and one bar.
I took the phone to the Easton Town Place location in Cols, OH and after a little arm twisting they exchange the phone. The customer service rep (named NII) said I needed all the accessories and the box to do a warranty exchange. I obviously objected and told him he could keep the box from my new phone… After a little discussion I was walking out of the store with my new Touch… not roaming I’ll add… all was well…or was it.
That night after waiting the 4 hour customary period to kick off the data, I noticed my handset wouldn’t provision with the data services… a 1 1/2 hour support call ended after the customer service person had asked to have my phone hard reset 3 times and it didn’t resolve the problem.
The next am I called again… another hard reset and the device is declaired bad. So they say I need to go to store to exchange the phone again. Well since we were leaving CMH after our Sonicwall RoadShow I had no choice but to wait until we drove thru INDY on the way home to swap my phone.
We arrived in Indy and two wonderful ladies at the Sprint location swapped out my phone again… this time even giving me some of the goodies (cables, headphones etc) and the box.
When we arrived home 4 hours later… still no data. Another hour on the phone and Sprint tech support tells my my Data is one account and my Voice is another account… they assure me they will fix it… and ask me to call back the next morning.
I connect again with tech support and wait another 4 hours.. no data. Finally another 45 minute support call and data is working again.
All this to say, if you can find the right Customer Service or Tech Support person from the hold queue you are in good shape… otherwise prepare to repeat your story a few times.
I would say the past few days have given the Touch some serious use… battery life is still really great, except when you have been roaming for an extended period of time. When roaming for a large portion of the time you can kill the battery in less than 8 hours of standby.
The call quality is great, you can hear all callers very clearly and the quality of the blue-tooth radio is good… very strong connection to the Jabra250 headset.
The one beef with the Touch, the QWERTY keyboard isn’t used except in totally random text entry fields… HTC, let me choose which input device I want to use.
Glad our Indy location here had such nice service on your way through! And how kind of them to locate so close to the Donatos we ate at, huh? Come visit our Sprint store again any time you want, but make sure to let me know so we can grab some food again…I like food, and pizza’s up near the top of the list…